Legal

Booking & Cancellation Policy

Last updated: July 2026

Deposit

A $20 deposit is required to reserve your appointment. The deposit is applied toward your final service balance and is not an additional fee.

Cancellation & Rescheduling

Your $20 deposit reserves your appointment time and is applied to your final service total. Deposits are nonrefundable. Appointments may be rescheduled one time with at least 24 hours' notice, and the deposit will transfer to the new appointment. Cancellations, missed appointments, or rescheduling requests made with less than 24 hours' notice will result in forfeiture of the deposit. A new deposit will be required to schedule another appointment.

Exceptions

Blue Palm Services may transfer or refund the deposit if the business must cancel due to weather, equipment failure, emergencies, or another issue outside the customer's control.

Weather Notice

Appointments may occasionally need to be adjusted because of rain, excessive wind, extreme heat, unsafe working conditions, or other weather-related concerns. If Blue Palm Services needs to reschedule your appointment, your deposit will automatically transfer to the new date.

Booking Lead Time

Appointments must be booked at least 12 hours in advance. Same-day appointments are not available through the online booking system.

No-Shows

If the customer is not available at the scheduled time and the vehicle or property is not accessible, the appointment will be marked as a no-show and the deposit will be forfeited.