Blue Palm Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide through our website, quote request forms, and online booking system.
Information We Collect Through Quote and Booking Forms
- Contact information: first name, last name, phone number, and email address
- Vehicle details: year, make, model, size, and condition (for auto detailing services)
- Property details: property type, building height, pane counts, sliding door counts, screen counts, and service scope (for window cleaning services)
- Service address: street address and gate or access codes
- Uploaded photos: photos you voluntarily upload to help us assess your vehicle or property
- Appointment preferences: preferred date, time, and contact method
- Additional notes: any instructions or details you provide about your service
Payment Processing
We use Stripe to securely process your $20 appointment deposit and any remaining balance payments. Stripe handles all card transactions — we do not store, access, or retain your credit or debit card information on our servers. Your payment is processed entirely through Stripe's encrypted, PCI-compliant infrastructure.
Appointment Communications
We use your contact information to send appointment confirmations, reminders (typically 24 hours and 2 hours before your appointment), and to communicate about your service. You may receive these communications by email, text message, or phone depending on your preferred contact method.
How We Use Your Information
- To schedule, confirm, and complete your appointment
- To send appointment reminders and service-related communications
- To process payments and deposits
- To prepare the appropriate equipment and supplies for your service
- To respond to your questions and provide customer support
- To improve our services and customer experience
Third-Party Services
We rely on the following third-party services to operate our business. Each service has its own privacy policy governing how it handles your data:
- Stripe: processes all payments and deposits securely. See Stripe's privacy policy for details on how payment data is handled.
- Email service: used to send appointment confirmations, reminders, and customer communications.
- Text messaging: used to send appointment reminders and service updates to your mobile phone.
- Analytics: we may use analytics tools to understand website usage and improve our services. These tools collect anonymous usage data.
- Calendar integrations: used internally to manage scheduling and avoid booking conflicts.
Photo Use
We do not use customer photos for marketing or promotional purposes unless you grant explicit permission through the optional photo consent checkbox at the time of booking. Personal information, license plates, addresses, and identifying details will not be shared. See our Photo Upload and Media Consent Policy for details.
Data Retention
We retain booking and customer information for as long as necessary to provide services, respond to inquiries, and comply with legal or accounting obligations. You may request deletion of your personal data at any time by contacting us, and we will remove it from our active records unless we are legally required to retain it.
Your Rights
- You may request access to the personal information we hold about you
- You may request correction of inaccurate information
- You may request deletion of your personal data
- You may opt out of appointment reminders and marketing communications at any time
- You may withdraw photo consent at any time by contacting us
Contact
Questions about this Privacy Policy? Contact us at anthony@bluepalmpro.com or (760) 422-4334.