Refund & Deposit Policy

Deposit Policy

The $20 booking deposit is nonrefundable. It is applied toward your final service balance and is not an additional fee.

Deposit Transfers

Deposits may be transferred to a new appointment one time with at least 24 hours' notice. After one transfer, a new deposit is required for any additional rescheduling.

Refunds

• Deposits are nonrefundable except when Blue Palm Services must cancel due to weather, equipment failure, emergencies, or other issues outside the customer's control.
• If a service cannot be completed as booked through no fault of the customer, the deposit will be refunded or transferred at the customer's preference.
• Final balance payments are collected after service completion. If a service is not completed to the customer's satisfaction and the issue cannot be resolved at the time of service, the final balance may be adjusted.

Failed Payments

If a deposit payment fails, the appointment is not reserved. No charge is applied and no booking is created. You may try again at any time.

Final Balance

The remaining balance is due after the service is completed. If the actual vehicle or property condition differs significantly from the booking information, any price adjustment will be discussed and approved before additional work begins.